Please see below for our most frequently asked questions. If you require any further info just send us an email at hello@thevegebox.com.au and we'll be happy to help.

How can we help?

Not at all. You can choose a one‑off box or set up a recurring delivery. There’s no lock‑in and you can pause or cancel anytime.

You’re in complete control.
You can pause, skip or cancel your recurring deliveries at any time.
Just log into your account and make changes whenever you need - no lock‑in, no fees, no fuss.

We deliver to different suburbs on each week of the fortnight.
Once you place your order, we’ll email you with the exact day your first box will arrive.
That day then becomes your regular fortnightly delivery day, so you’ll always know exactly when to expect your box.

No worries - lots of our customers aren’t home when their box arrives.
Leave instructions in the delivery notes section and we’ll place your box exactly where you prefer.
The only thing we ask is that the spot is shady, so your produce stays cool and fresh.
You can update your notes anytime from your account.

Our boxes change with the seasons and with what’s looking best at the markets.
You can always see the current fortnight’s box on our blog. We update it every delivery cycle.

Yes, and most people are surprised by how well it keeps.
Because we source the freshest produce available, much of your box will last two weeks or more.
Use delicate items first (soft leaves, herbs, tender greens) and save sturdier fruit and veg for later.

We buy directly from the markets and source as locally as possible. Over many years we’ve built close relationships with growers in the Sydney Basin, and they supply the bulk of what goes into The Vege Box.
When something grows better elsewhere - like potatoes from colder states or bananas from warmer ones, we’ll source from interstate to ensure the best quality.

Most of the farmers we work with grow produce with organic principles but not all of them are certified. 

Don't see the answer you're looking for? Reach out to us at hello@vegebox.com.au and we'll get back to you soon.